Refund policy

Refund & Return Policy (USA)

At Bag, we are committed to providing high-quality women's bags that combine style, elegance, and everyday functionality. Customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we offer a simple, transparent, and hassle-free return process.

1. Return Window

We proudly offer a 30-Day Return Policy.

You have 30 days from the date your order is delivered to request a return.

Unfortunately, if more than 30 days have passed since delivery, we cannot offer a refund or exchange.

2. Eligibility for Returns

To qualify for a return, your item must meet the following requirements:

  • The item must be unused, unworn, and in the same condition as received.
  • It must be returned in its original packaging.
  • All original tags, accessories, and packaging materials must be included.
  • A valid proof of purchase or order confirmation is required.

Please Note: Returns that do not meet these requirements may be declined and returned to the customer.

3. Return Shipping Costs

We believe in fair and transparent return policies.

Defective, Damaged, or Incorrect Items

If you receive a women's bag that is damaged, defective, or different from what you ordered, Bag will cover 100% of the return shipping costs.

We will provide a prepaid return shipping label, and you may choose either:

  • A full refund, or
  • A free replacement (subject to product availability).

Customer Remorse / Change of Mind

If you wish to return your order because:

  • You changed your mind
  • You ordered the wrong color
  • You selected the wrong style
  • You no longer want the item

You will be responsible for the return shipping costs.

4. Restocking Fees

We value our customers and believe returns should be straightforward.

Bag does NOT charge any restocking fees.

Restocking Fee: $0.00

5. How to Start a Return

Starting a return is easy.

Step 1 – Contact Us

Email us at Support@bag.shop with:

  • Your Order Number
  • Reason for the return
  • Photos of the item (required for damaged, defective, or incorrect item claims)

Step 2 – Receive Return Instructions

Our customer support team will review your request and respond within 24 hours with return authorization and detailed instructions.

Step 3 – Return Your Item

Carefully package the item in its original packaging and send it to our return address:

Bag
3702 W 25th Ln
Yuma, AZ 85364
United States

6. Refund Process

Once your returned item has been received and inspected:

  • We will notify you by email regarding the approval or rejection of your refund.
  • If approved, your refund will be issued to your original payment method.

Refund Processing Time

Please allow 5–7 business days for your bank or credit card provider to process and post your refund.

7. Exchanges

The fastest way to receive a different item is to:

  1. Return your original purchase following the return process.
  2. Once your return is approved, place a new order for your preferred item.

8. Non-Returnable Items

For hygiene, customization, and clearance reasons, the following items cannot be returned:

  • Personalized or custom-made products
  • Engraved or customized items
  • Products marked as Final Sale
  • Gift cards (if applicable)

Need Help?

If you have any questions regarding returns, refunds, or exchanges, our customer support team is always happy to help.

Business Name: Bag
Website: https://bag.shop/
Business Address: 3702 W 25th Ln, Yuma, AZ 85364, USA

Business Email: Support@bag.shop
Business Phone: +1 (818) 584-6273
Contact Form: Click Here

Customer Service Hours: Monday to Saturday, 9:00 AM – 6:00 PM
Response Time: Our customer service team responds to all inquiries within 24 hours.